comcare
Member Login | Provider Portal
|

Medicaid(MMA) -
Where to Get Care

Health Care Coverage for Members With Florida Medicaid

Community Care Plan has many ways for you to get the care you need.

Telehealth

See a health care provider from your computer, tablet or smartphone – anytime, anywhere.

The Department of Health and Human Services describes telehealth (also known as telemedicine) as the use of electronic information and telecommunication technologies to offer care when you and your doctor aren’t in the same place at the same time.

Telehealth helps you connect to a health provider from home or anywhere to get the quality care you need.

When you can't make it to the doctor, telehealth is a way to keep you and your loved ones cared for.

Here’s a short video to learn more about what telehealth is, how it works, and what options there are for our Medicaid members.

Download our telehealth brochure.

What Types of Care Can I Get with Telehealth?

Covered services include:

  • Preventive services like primary care visits and well visits
  • Mental health and substance use disorder services
  • Specialty care like cardiologists, endocrinologists, and dermatologists
  • Therapies like physical, occupational, and speech therapy

For a list of covered benefits and services, click here to view our Medicaid Member Handbook.

Find Out if Your Doctor Offers Telehealth

More and more doctors are offering telehealth to help care for their patients.

 

To find a doctor who offers telehealth, try these options:

 

Reach out to your doctor.

 

Many Community Care Plan providers offer telehealth services. Contact your doctor for more information.

 

Use Teladoc.

 

Teladoc is a telehealth service offered by Community Care Plan to treat non-emergency issues (allergies, flu, eye issues, sinus infections, rashes, sore throat, and more).

Teladoc provides virtual visits or care with a licensed doctor from a smartphone or computer 24 hours/day, seven days/week.

For more information or to sign up, visit Teladoc.com

What Do I Need for a Virtual Visit?

Virtual appointments may be new to you. It may be your first time seeing a doctor through a screen.

Here is what you will need and some tips to keep in mind before your visit:

  • A computer, tablet, or smartphone, based on your type of visit
  • A strong internet connection, to avoid the video or call does not drop
  • A way to chat with your doctor after your appointment, if needed (text or email are most common)
  • Important health records or medications, so you can reach them quickly and provide the information or review them with your doctor

Need Help?

If you need help, please call our member services team at 1-866-899-4828 or TTY/TDD at 711 Monday to Friday, 8:00 AM to 7:00 PM.

Watch this Video Example of How Telehealth Works

Curious about how telemedicine or telehealth works? You may live much closer to a doctor than Jennifer but watch this video for an example of how telemedicine or telehealth works. Jennifer’s Story

Urgent Care

Urgent Care is not Emergency Care. Urgent Care is needed when you have an injury or illness that must be treated within 48 hours. Your health or life are not usually in danger, but you cannot wait to see your Primary Care Physician (PCP), or it is after your PCP’s office has closed.

If you need Urgent Care after office hours and you cannot reach your PCP, please call the 24/7 Nurse Help Line at 1-855-541-6404. Tell the person who answers what is happening and they will help you.
 

You may also find the closest Urgent Care center by visiting our Provider Directory or the following websites:

 

If you need help finding an Urgent Care center, please call:

CCP Member Services

1-866-899-4828

 

Community Care Plan is a managed care plan with a Florida Medicaid contract in Brevard, Broward, Charlotte, Collier, Desoto, Glades, Hendry, Indian River, Lee, Martin, Miami-Dade, Monroe, Okeechobee, Orange, Osceola, Palm Beach, Sarasota, Seminole, and St. Lucie counties.

The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the Managed Care Plan. Limitations, copayments, and/or restrictions may apply. Benefits, formulary, pharmacy network, premium and/or co-payments/co-insurance may change.