It’s a live video chat with a physician. With MemorialDOCNow you can see a doctor face-to-face online. No appointment is necessary and you can use it at any time 24/7. It’s a convenient way to see a doctor when your doctor’s office is closed, you’re too sick or busy to see someone in person, or even when you are traveling.

MemorialDOCNow^® powered by KeyCare offers live on-demand video appointment with a healthcare provider. Providers are available 24/7. It’s a convenient way to see a doctor when your doctor’s office is closed, you’re too sick or busy to see someone in person, or even when you are traveling.

Commonly Treated Conditions:

• Allergies
• Asthma
• Cough
• Flu
• Pink eye
• Sinus infection
• Sore throat
• Urinary tract infection (UTI)

MemorialDOCNow® is a self-pay virtual care service. The cost per visit is $49.
MemorialDOCNow is a free service for Memorial MMCP and MCHP insurance users.

MemorialDOCNow is not intended for individuals with government-payer programs like Medicare and Medicaid. Memorial Healthcare System is actively working on expanding our service for those with government-payer programs.

Login to your Memorial MyChart on your desktop or mobile device.

Click on the Menu.  Under the Find Care section of the menu you will find MemorialDOCNow - Virtual Care on Demand.

After answering some questions and signing a few forms you will be placed in line to see the first available provider from our KeyCare partners.

MemorialDOCNow is FREE for Memorial insurance users; the insured will need to provide their member ID during the visit. For Non-Memorial Insurance users, the cost per appointment is $49.

Yes. Your spouse and any child over the age of 18 should use or create their MyChart accounts to schedule their MemorialDOCNow appointments.

Log in to MyChart, navigate the Menu, and select “MemorialDOCNow - Virtual Care on Demand”

For pediatric patients a parent or legal guardian would need to schedule the appointment through their adult MyChart account by choosing the. "MemorialDOCNow - Schedule for someone else"  button on the MyChart Menu.

The MemorialDOCNow phone app is no longer in service. MemorialDOCNow now lives inside our patient portal, Memorial MyChart.

Your old MemorialDOCNow login won't work in MyChart. You will need to have a Memorial MyChart account for your MemorialDOCNOW appointments.

Just as in the office, a diagnosis is made based on your visit. For your minor medical conditions, a doctor will review your history and ask you questions. Based on your symptoms and discussion, the doctor will make a diagnosis and recommendation for treatment. The doctor may even prescribe medications if deemed necessary. Prescriptions can be sent to the pharmacy of your choice.

 

Parents, legal guardians and caregivers can access the health information of someone they care for. As a proxy, you can manage appointments for a minor or adult. Visit our MyChart proxy access page to learn the steps to get proxy access.

Reset your Memorial MyChart password online.

Recover your username online.

If you are having trouble recovering your username or resetting your password please contact call our Memorial Service Desk at 954-276-7676 or email MyChart@mhs.net.

KeyCare is the on-Demand virtual platform that powers MemorialDOCNow; their healthcare providers are available 24/7 and can see you even if you are out of state.