Welcome to

We are so happy to have you as a new member! We are owned by trusted health care leaders, Broward Health and Memorial Healthcare System and our mission is to provide healthier communities. That mission starts with you!

Welcome Team

As a new member, we want to connect with you in the first month that you join our plan. We want to help you:

  • Learn more about your plan and benefits
  • Complete your Health Snapshot
  • Choose a new PCP, find doctors or specialists
  • Get access to your medical records

Contact Us Today!

1-866-384-2926 / TTY / TTD 711 (For New Members)
We are available Monday to Friday from 8:00 AM to 7:00 PM.

How to Call Us After Your Speak with Our Welcome Team

After you speak to our Welcome Team, our Member Services is still here to help you. If you have talked to our Member Welcome Team but still need to make a change to your:

  • Name
  • Address, or
  • Primary Care Provider

Call our Member Welcome Team at:

1-866-899-4828 (TTY / TTD 711)
(For All Member)

We are available
Monday - Friday from 8:00am to 7:00pm.

For other important phone numbers,
visit our Important Contacts page.

Help Us Find the Best Programs and Services for You

To help you live a healthy life, please fill out the Health Snapshot. This survey only takes a few minutes. Your answers will be kept private, but they will help our nurses find the best programs and services for you.

Complete the Health Snapshot within 45 days of the enrollment effective date (listed on the ID card) and earn a $15 reward! Earn an additional $5 reward for completing the Health Snapshot online.
You can complete the survey by:

If you need help filling out the survey, please call our Member Service Team.

Access Your Medical Records, Make Appointments,
Refill Prescriptions, and More

As a CCP member, you have access to our secure member portal called CCP Cares MyChart. This portal is available from your computer or your phone. With CCP Cares MyChart, you can:

  • Make changes to your PCP
  • Order a new ID card
  • Complete Health Questionnaires
  • Check test results
  • Connect with Member Services
  • And much more!

Sign up for CCP Cares MyChart today by using the form on our Contact Us page.

Earn Rewards for Taking Care of Yourself and Your Family

Did you know that you can get rewards from CCP if you take steps to stay healthy? You can earn gift cards for completing exams, tests, and programs, like:

  • Completing you annual physical
  • Quitting smoking
  • Getting your child's annual well child exam
  • Completing a weight management program

Community Care Plan is a managed care plan with a Florida Medicaid contract in Brevard, Broward, Charlotte, Collier, Desoto, Glades, Hendry, Indian River, Lee, Martin, Miami-Dade, Monroe, Okeechobee, Orange, Osceola, Palm Beach, Sarasota, Seminole, and St. Lucie counties.

The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the Managed Care Plan. Limitations, copayments, and/or restrictions may apply. Benefits, formulary, pharmacy network, premium and/or co-payments/co-insurance may change.