KNOW WHERE TO FIND CARE
KNOW WHERE TO FIND CARE
Not sure where to go when you or your child gets sick?
Here’s an easy guide to help you choose the right place for care
YOUR CARE OPTIONS
Not sure where to go when you or your child gets sick? Here’s an easy guide to help you choose the right place for care.
Primary Care Provider (PCP) – Your First Stop for Most Care
Your PCP is your main doctor or clinic.
Go to your PCP for:
- Checkups and vaccines
- Help with diabetes, asthma, high blood pressure, or other ongoing health needs
Sick visits that are not emergencies
Your PCP knows your health history and can help you stay healthy.
Virtual Care or Telehealth – Care on Your Phone or Computer
Virtual Care lets you talk with a doctor from home.
This is a fast and easy choice for many common problems.
Use Virtual Care for:
- Cough, sore throat, cold symptoms
- Pink eye
- Rashes
- Prescription refills or medication questions
For more information or to sign up, visit Teladoc.com. Open 24/7.
Learn how this working mom used Teladoc to have a visit and get medicine for her son without having to miss work.
Urgent Care – When You Need Quick Care, but It’s Not an Emergency
Urgent Care helps when you need care soon, but your life is not in danger.
Go to Urgent Care for:
- Cuts, sprains, or minor injuries
- Earaches or sore throats
- Fever
- Vomiting or diarrhea
When your PCP is closed
Urgent Care often costs less than going to the emergency room.
Emergency Room (ER): Use When Life is in Danger
Go to the ER only when your life or health is in danger, if you don’t get help right away.
Examples:
- A bone looks broken
- Bleeding won’t stop
- Trouble breathing
- You suddenly can’t move or talk
You are pregnant and bleeding
If the situation is dangerous, call 911 or go to the nearest ER.
Your Symptoms
Best Place to Go
Ongoing or Routine Health Needs
Examples: diabetes, high blood pressure
Primary Care Provider (PCP)
Minor Injuries
Examples: small cuts, sprains, mild rashes
Urgent Care
Serious or Life-threatening Emergencies
Examples: chest pain, trouble breathing, heavy bleeding
Emergency Room (ER)
Your Health Need
Best Place to Go
Ongoing or Routine Health Needs
Examples: diabetes, high blood pressure
Primary Care Provider (PCP)
Minor Injuries
Examples: small cuts, sprains, mild rashes
Urgent Care
Serious or Life-threatening Emergencies
Examples: chest pain, trouble breathing, heavy bleeding
Emergency Room (ER)
TEST YOUR KNOWLEDGE
How well do you know when and where to get care when you don’t feel well? Let’s find out.
Your child woke up one morning with a runny nose and sore throat? Where should you go for care?
Correct Answer: Primary Care Provider (PCP) or Telehealth
You just finished washing the dishes, and you feel a sharp pain in your chest. Where should you go for care?
Correct answer: Emergency Room (ER)
Your child went to the park for a run and fell. Her ankle is swollen, and she is in pain. Where should you go for care?
Correct Answer: Urgent Care
You have a question about your new medication for high blood pressure. Where should you go for care?
Correct Answer: Primary Care Provider (PCP)
Your child has a small rash and you want quick advice without leaving home. Where should you go?
Correct Answer: Virtual Care or Telehealth
BUILD YOUR CARE PLAN
Be ready before anyone gets sick or hurt. Search our Provider Directory to find care near you.
Write down:
Your and each child’s PCP (This can be found on member ID cards)
Include your PCP’s address and phone number.
The closest Urgent Care
Add the address and phone number.
The closest Emergency Room (ER)
Write down where it is and the phone number.
Your emergency contact
Name and phone number of the person to call if you need help.
Your and each child’s medications
List any medicines you or your child takes every day.
Your and each child’s health history
Include any big health problems or surgeries you or your child has had.
Keep this list on your phone or in your wallet.
If you know where to go for care, you can get help faster and save money and time.
CONTACT MEMBER SERVICES
Member Services is here to help you.
We are available Monday – Friday from 8:00 am to 7:00 pm.
866-899-4828 or TTY / TTD 711
If the situation is dangerous, call 911 or go to the nearest Emergency Room.