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New Member FAQ

Home » For Members » Florida Healthy Kids » New Member FAQ

How or where can I get my child’s Community Care Plan – Florida Healthy Kids ID card?

There are a few ways to get your child’s ID card:

View your child’s ID card in MyChart, our secure member portal, that is available online or by mobile app. If you want a physical card, you can also send us a message through MyChart.
Call our Welcome Team at 1-866-384-2926 Monday-Friday between 7:30 a.m. - 7:30 p.m ET and we will have one mailed to you.
Email us at ccp.customersvc@ccpcares.org and we will have one mailed to you.

How do I change my child’s Primary Care Provider (“PCP”)/doctor?

There are a few ways to change your child’s assigned PCP:

I need to change my child’s name, address, and/or phone number. What do I need to do?

Why do I need to answer the Health Risk Assessment or “HRA” for a child?

The HRA is a survey that helps us take better care of your child’s health. The HRA only takes a few minutes, and your answers are kept confidential.

You can find the HRA in the Welcome Kit that was mailed to your child. A postage paid envelope was also included, so it is free to mail the HRA back to us.
You can also find the HRA in our ‘Documents/Forms’ section.
If you would like to complete the HRA electronically, you can do so online or in the CCP Cares MyChart mobile application.

Is my child’s doctor or specialist in-network? How can I find out?

Where can I find what my child’s plan covers or what my child’s benefits are?

Do you provide Dental benefits?

What if I have other questions?

You can learn more by visiting our general Frequently Asked Questions page.
You can also contact us. We are open Monday – Friday 7:30am. – 7:30pm.
Parents or guardians of new members who have not spoken to our Welcome Team, please call us at 1-866-384-2926 / TTY / TTD 711.
If you have already spoken to our Welcome Team, please call our Member Services Team at 1-866-930-0944/ TTY / TDD 711.
You can also email us at ccp.customersvc@ccpcares.org.

Who can I call with questions, comments, or concerns?

We are open Monday – Friday 7:30am. – 7:30pm.

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