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Community Care Plan is the health plan with a heart, and you’ll notice that right from the start. We are owned by Broward Health and Memorial Healthcare System, and our mission is to provide healthier communities. That mission starts with providing your child with access to quality health care with our large network of pediatricians and specialists.
As a parent/guardian to a new member, we want to connect with you in the first month that your child joins our plan. We want to help you learn more about your child’s plan and benefits, find doctors or specialists, and get access to medical records.
If you have not talked to our Member Welcome Team, please call them at:
1-866-384-2926 / TTY / TTD 711
(For New Members Only)
If you have talked to our Member Welcome Team but still need to make a change to your child’s:
NameAddress, orPrimary Care Provider (PCP)Call our Member Services Team at:
1-866-930-0944 / TTY / TTD 711
(For All Members)
For other important phone numbers, visit our Important Contacts page.
Access Medical Records, Make Appointments, Refill Prescriptions, etc.
As a CCP member, your child has access to our secure member portal called CCP Cares MyChart. This portal is available from your computer or your phone. With CCP Cares MyChart, you can:
Request changes to your child’s Primary Care Provider (“PCP”)Order a new ID cardCheck your child’s test resultsComplete Health Questionnaires for your childConnect with our Member Services team
Added Benefits!
In addition to the standard covered Florida Healthy Kids (FHK) benefits, CCP provides its FHK members with the following added benefits:
Zero copays for all PCP visitsZero copays for physicalsTransportation for medical and dental preventive servicesWater safety classesParticipate in a weight management programAnd much more!Get Rewarded for Completing and Returning the Health Risk Assessment (HRA)!
Did you know that you can get rewarded from CCP if you complete and turn in your child’s HRA? To help us better understand your child’s health needs, please fill out the HRA. This survey only takes a few minutes and will help our nurses find the best programs and services for your child. You can earn a gift card for completing all the information on the survey and sending it back to CCP within 90 days.
If you need help filling out the survey, please call our Member Services Team at 1-866-930-0944To view, download, or print the HRA survey, please visit our Documents & Forms page.If you want to complete the HRA survey online, it is available on MyChart any time.Contact our Member Welcome Team
You can reach our new Member Welcome Team Monday – Friday
from 8:00 AM – 7:00 PM by:
Phone: 1-866-930-0944/TTY/TTD 711
Email: Welcome@CCPcares.org
| Member Handbook/ Plan information | View, download, and print the member handbook with your child’s plan benefits |
| Provider Directory | Search for doctors and providers, view, download, or print a list of in-network doctors and providers |
| Contact Us | Contact information for Community Care Plan |
| Important Contacts | Contact information for Community Care Plan |
| MyChart | Access medical records, make appointments, refill prescriptions, etc. |
| Documents & Forms | |
| To-Do List | Review, download, or print a to-do list for new members |
| Frequently Asked Questions | Review questions often asked by parents/guardians of new members |
| Community Resources | Learn about community events and resources |
| Health Tips and Community Events | Follow us on social media channels: @CommunityCarePlan @OurHeartCRC |
Our goal is to bring together resources in our community to support you. When you call 833.GET.HOPE, you will talk to a caring Hope Navigator. They are ready to listen and help you with life’s challenges. They can help you in many areas of life so you can be successful. Hope Florida helps many people in our community like:
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