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MyChart

Community Care Plan members have easy and convenient access to their health information, and plan benefits and services with our secure self-service portal, CCP Cares MyChart mobile app, anywhere they go at any time.

Once a member, parent, or guardian signs in with their confidential username and password, they can:

View you or your child’s:

  • Member ID card
  • Coverage and benefits
  • Authorization and referral status
  • Billing or claims and Explanation of Benefits (EOB)
  • Messages and reminders
  • Summaries of previous appointments, including issues addressed during each visit, vital signs, and tests or referrals that were ordered
  • Medications, including dosage information and instructions, and request a refill
  • New lab results

Complete Things like:

  • Change your or your child’s Primary Care Provider (PCP)
  • Change you or your child’s address, phone number, email address, and other personal details
  • Complete questionnaires and surveys, like our Health Risk Assessment (HRA)
  • Ask questions about benefits, services, and coverage, billing or claims, referrals, out-of-pocket costs for services, and medical questions
  • Reset your password
  • Set your personal profile photo, theme colors, and alerts

Search for:

  • Doctors and providers in our Provider Directory
  • How much services may cost
  • Health information in our health library

CCP Cares MyChart for iOS and Android are versions of MyChart that you can use to manage your or your child’s health information on the go. The mobile apps contain many of the same features as the MyChart website, allowing you to do all of the following, and more!

To install the MyChart app, go to the App Store or Google Play and search for “CCP Cares”.
Sign Up for a MyChart account

To sign up for MyChart, you must be at least 13 years old. To access your child’s account, you must create a MyChart account for yourself. Once you activate/have access to your personal MyChart account follow step 2 for requesting proxy access for a Child (Under age 13) or Teen (13-18)

  1. On the mobile app login page, click Sign up or Sign up now in the bottom section.
  2. Complete the form by entering your first and last name, address, date of birth, legal sex, phone numbers, and email. Check the terms and acknowledge so we can match your information with our records. Click Next.
  3. You will be sent an email with a link to your activation code to create your account.

Option 1 — Online Request Form – A parent with a MyChart account can request proxy access from within their MyChart account.

  1. Login to your personal MyChart account at http://myportal.ccpcares.org (this step is not available in the app).
  2. Select the Menu icon at the top left corner of your screen under the Account Settings section, select Request access to a minor’s account, and click on Request access to a child’s (Under age 13) MyChart account.
  3. Complete the Memorial Healthcare System form with your child’s demographic information and submit the request. Please allow 24-48 business hours for the request to be reviewed. Important: Please make sure to read the statement and click to acknowledge to submit the request.

 

Option 2 — Paper form – For minors that don’t have an ongoing Memorial Healthcare System provider (for example patients that visited the labs or emergency room)

  1. Please complete the MHS Child Request for Parental Proxy Form (PDF). Attach it with the parent or guardian government issued photo ID and email it to myportal@ccpcares.org for assistance. Please allow 3-business day for reply.

Option 1 — Online Request Form – A parent with a MyChart account can request proxy access from within their MyChart account.

  1. Login to your personal MyChart account at http://myportal.ccpcares.org (this step is not available in the app).
  2. Select the Menu icon at the top left corner of your screen under the Account Settings section, select Request access to a minor’s account, and Click on Request access to a teen’s (13 to 18) MyChart account.
  3. Complete the form with your child’s demographic information and submit the request. Please allow 24-48 business hours for the request to be reviewed. Your teen will be contacted to get verbal consent to grant you access. Important: Please make sure to read the statement and click to acknowledge to submit the request.

 

Option 2 — Paper form – For minors that don’t have an ongoing Memorial Healthcare System provider (for example patients that visited the labs or emergency room)

Please complete the MHS Teen Proxy Authorization form (PDF). Please make sure it includes your teen’s signature. Attach the form with the parent or guardian government issued photo ID and email it to myportal@ccpcares.org for assistance. Please allow 3-business day for reply.

Click the Forgot Username? or Forgot Password? link below the login fields for help. You will need to answer some security questions to verify your identity to recover your username or password. If you fail to recover your password after 5 unsuccessful attempts, you will be directed to reset your password. If you have 5 unsuccessful attempts at resetting your password, your account will be deactivated, and you will need to email myportal@ccpcares.org.

  1. In your web browser, enter http://myportal.ccpcares.org and access the login page.
  2. Enter your MyChart username and password, and click Sign in.
    • Click Sign up now if you don’t have an account and then Sign Up Online.
    • Complete the form by entering your first and last name, address, date of birth, legal sex phone numbers, and email. Check the terms and acknowledge so we can match your information with our records. Click Next.
    • You will be sent an email with a link to your activation code to create your account.

Community Care Plan is a managed care plan with a Florida Medicaid contract in Brevard, Broward, Charlotte, Collier, Desoto, Glades, Hendry, Indian River, Lee, Martin, Miami-Dade, Monroe, Okeechobee, Orange, Osceola, Palm Beach, Sarasota, Seminole, and St. Lucie counties.

The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the Managed Care Plan. Limitations, copayments, and/or restrictions may apply. Benefits, formulary, pharmacy network, premium and/or co-payments/co-insurance may change.

Community Care Plan is a health care plan for Florida Healthy Kids in Broward, Indian River, Martin, Miami-Dade, Monroe, Okeechobee, Palm Beach, and St. Lucie counties.

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