Welcome to

Welcome mma image

We are so happy that you joined us as a member!

You now have access to personal care, rewards for healthy actions, and a team ready to support you every step of the way.

Welcome to

We are so happy that you joined us as a member!

You now have access to personal care, rewards for healthy actions, and a team ready to support you every step of the way.

WHO WE ARE

Community Care Plan (CCP) is owned by two Florida health care leaders – Broward Health and Memorial Healthcare System.

Broward Health Memorial Healthcare System

We have been helping communities with their health and well-being since 2000.

Memorial Healthcare System

You are now part of a plan that cares for thousands of Florida families with a large network of high-quality doctors and specialists in your area!

We think your health deserves VIP Treatment! Let us show you that we care!

WHO WE ARE

Community Care Plan (CCP) is owned by two Florida health care leaders – Broward Health and Memorial Healthcare System.

Broward Health
Memorial Healthcare System

We have been helping communities with their health and well-being since 2000.

Memorial Healthcare System

You are now part of a plan that cares for thousands of Florida families with a large network of high-quality doctors and specialists in your area!

We think your health deserves VIP Treatment! Let us show you that we care!

WHY COMMUNITY CARE PLAN

Large network of providers:

Your doctor will treat you with respect and take your concerns seriously.

More than just doctor visits:

  • Expanded Benefits: Community Care Plan Members get access to great benefits, like over-the-counter, swimming lessons, financial literacy, and more.
  • Wellness Programs: Free programs to keep you and your family healthy.

Community Resources:

Get help with food, housing, and more, including financial literacy training to help you reach your money goals.

WHY COMMUNITY CARE PLAN

Large network of providers:

Your doctor will treat you with respect and take your concerns seriously.

More than just doctor visits:

  • Expanded Benefits: Community Care Plan Members get access to great benefits, like over-the-counter, swimming lessons, financial literacy, and more.
  • Wellness Programs: Free programs to keep you and your family healthy.

Community Resources:

Get help with food, housing, and more, including financial literacy training to help you reach your money goals.

HOW TO GET STARTED

HOW TO GET STARTED

1. Choose Your Primary Care Provider (PCP)

  • All members must have a Primary Care Provider (PCP). This is your primary doctor. They help with checkups, tests, sick visits, and send you to specialists if you need them.
  • If you didn’t pick a PCP: An in-network PCP was assigned to you based on your zip code.
  • You can choose or change any in-network provider anytime using our secure member portal, CCPCares MyChart:

Login to your CCP Cares MyChart account.

Select the menu icon and in the Insurance section, pick “Choose my PCP”.

Search and choose any in-network provider. Submit the form.

If you can’t find your PCP or need help finding a doctor, call us at 866-899-4828.

2. Complete Your Health Snapshot

We want members to get the best care across all areas of their health.

  • Complete the Health Snapshot online in 45 days and get a $20 reward for completing it. Your reward will automatically be added to your CCP Prepaid Visa® card.

1. Choose Your Primary Care Provider (PCP)

  • All members must have a Primary Care Provider (PCP). This is your primary doctor. They help with checkups, tests, sick visits, and send you to specialists if you need them.
  • If you didn’t pick a PCP: An in-network PCP was assigned to you based on your zip code.
  • You can choose or change any in-network provider anytime using our secure member portal, CCPCares MyChart:

Login to your CCP Cares MyChart account.

Select the menu icon and in the Insurance section, pick “Choose my PCP”.

Search and choose any in-network provider. Submit the form.

If you can’t find your PCP or need help finding a doctor, call us at 866-899-4828.

2. Complete Your Health Snapshot

We want members to get the best care across all areas of their health.

Ribbon image

Earn Rewards for Taking Care of Yourself

You can earn rewards for getting exams and tests that will help you and your family stay healthy, like:

  • Yearly checkup
  • Prenatal or postpartum exams
  • Quitting smoking or completing a weight management program

Some rewards, like the Health Snapshot, are automatically given to you once you  qualify, and others you have to ask for.

Ribbon image

Earn Rewards for Taking Care of Yourself

You can earn rewards for getting exams and tests that will help you and your family stay healthy, like:

  • Yearly checkup
  • Prenatal or postpartum exams
  • Quitting smoking or completing a weight management program

Some rewards, like the Health Snapshot, are automatically given to you once you  qualify, and others you have to ask for.

Your CCP Prepaid Visa®

The CCP Prepaid Visa® card lets you spend rewards you’ve earned and some approved expanded benefits like fitness memberships, swimming lessons, medically related home care services, and legal guardianship (SMI members only).

The card is automatically mailed to the member's address. One card is issued to the responsible party, adult, or eldest person at the member’s address. The cards are not issued to minors.

Funds are only added or deposited to the account and available to use with the card when a reward or expanded benefit is approved.

Your CCP Prepaid Visa®

The CCP Prepaid Visa® card lets you spend rewards you’ve earned and some approved expanded benefits like fitness memberships, swimming lessons, medically related home care services, and legal guardianship (SMI members only).

The card is automatically mailed to the member's address. One card is issued to the responsible party, adult, or eldest person at the member’s address. The cards are not issued to minors.

Funds are only added or deposited to the account and available to use with the card when a reward or expanded benefit is approved.

The CCP Prepaid Visa® card lets you spend rewards you’ve earned and some approved expanded benefits like fitness memberships, swimming lessons, medically related home care services, and legal guardianship (SMI members only).

The card is automatically mailed to the member's address. One card is issued to the responsible party, adult, or eldest person at the member’s address. The cards are not issued to minors.

Funds are only added or deposited to the account and available to use with the card when a reward or expanded benefit is approved.

MORE RESOURCES FOR YOU

Benefits

Learn about your benefits, like the extra (expanded) benefits we offer at no charge!

Provider directory

Search providers, OBs, and specialists.

Pharmacy

Find in-network pharmacies, view covered medications, and access the Florida Medicaid Preferred Drug List.

Before & After Pregnancy Program

We have special care for moms and babies! Our nurses can help with personal service and resources!

Member portal, CCP Cares MyChart

Get easy, convenient access to your member ID card, health information, plan benefits, and services through our secure self-service portal and CCP Cares MyChart mobile app, anytime, anywhere.

Case and Disease Management Program

Learn about free support for members with conditions like asthma, cancer, congestive heart failure, diabetes, HIV/AIDS, hypertension, sickle cell, and behavioral health or serious mental illness (SMI).

Where to Get Care, including telehealth

Learn the ways for you to get the care you need. Get virtual care without leaving home or missing work.

Member Handbook

Your member guide to learn about your benefits, services, and how your health plan works.

Frequently Asked Questions

Find answers to common questions about your benefits and how to use your health plan.

Community Resources

Find community partners in your area where you can get more help and services.

Library

Learn about health topics, wellness tips, and ways to stay healthy.

Important Contacts

A quick, easy way to find the phone numbers and resources you need for benefits and support services.

MORE RESOURCES FOR YOU

Benefits

Learn about your benefits, like the extra (expanded) benefits we offer at no charge!

Provider directory

Search providers, OBs, and specialists.

Pharmacy

Find in-network pharmacies, view covered medications, and access the Florida Medicaid Preferred Drug List.

Before & After Pregnancy Program

We have special care for moms and babies! Our nurses can help with personal service and resources!

Member portal, CCP Cares MyChart

Get easy, convenient access to your member ID card, health information, plan benefits, and services through our secure self-service portal and CCP Cares MyChart mobile app, anytime, anywhere.

Case and Disease Management Program

Learn about free support for members with conditions like asthma, cancer, congestive heart failure, diabetes, HIV/AIDS, hypertension, sickle cell, and behavioral health or serious mental illness (SMI).

Where to Get Care, including telehealth

Learn the ways for you to get the care you need. Get virtual care without leaving home or missing work.

Member Handbook

Your member guide to learn about your benefits, services, and how your health plan works.

Frequently Asked Questions

Find answers to common questions about your benefits and how to use your health plan.

Community Resources

Find community partners in your area where you can get more help and services.

Library

Learn about health topics, wellness tips, and ways to stay healthy.

Important Contacts

A quick, easy way to find the phone numbers and resources you need for benefits and support services.

CONNECT WITH US

We want to be sure you connect with us in the way that works best for you.

You can reach our Welcome Team: Monday – Friday, 8:00 AM to 7:00 PM.

866-384-2926 TTY / TTD 711

CONNECT WITH US

We want to be sure you connect with us in the way that works best for you.

You can reach our Welcome Team: Monday – Friday, 8:00 AM to 7:00 PM.

866-384-2926 TTY / TTD 711

CONTACT MEMBER SERVICES

After you speak to our Welcome Team, Member Services is still here to help you.

We are available Monday – Friday from 8:00 am to 7:00 pm.

866-899-4828 or TTY / TTD 711

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