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MEMBER LOGIN
Provider Portal
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Provider Portal
MEMBER LOGIN

Provider Portal

PlanLink, CCP’s full access portal (Login credentials required)

Login to Provider Portal

Access to:

  • Verify member eligibility & PCP assignment
  • View/ print electronic member ID card
  • Request authorization
  • View full details for auth and claim status
  • Submit claim appeals
  • Secure messaging with CCP
 

Guest Eligibility (No login required)

 

Check eligibility

Access to:

  • Real-time member eligibility and PCP assignment
  • Remaining deductible/ MOOP (when applicable to member’s plan)
  • Links to benefit and prior authorization information from results page

 

 

Guest Claims (No login required)

 

Check claims status and more

Access to:

  • Claim status codes at claim and service level, including denial reason (if denied)
  • Net payable
  • Check number/ check date
  • Check paid to/ amount
  • Total check amount
  • Patient total
  • Link to Provider Claim Appeal Form

Availity

http://Availity.com or 1-800-282-4548

CCP and Availity have partnered to offer free claim and Electronic Remittance Advice options, including direct data entry, and HIPAA compliant ANSI transactions at no cost to you.

CCP Provider Portal – Frequently Asked Questions (FAQs)
What is PlanLink?

PlanLink is CCP’s full access provider portal.

Office personnel of a contracted/ credentialed provider group who need to request authorizations, check auth and claim status, or submit claim appeals should enroll. The office manager or practice administrator will need to enroll as a “Site Manager.”

Only participating provider groups are granted login credentials and full PlanLink, access. Non-participating provider groups or third parties can use CCP’s Guest Claims or Guest Eligibility portals. See additional information in Guest Eligibility and Guest Claims sections.

The PlanLink Site Manager must log in to PlanLink at least once every 30 days to confirm all PlanLink users and providers associated with their office/group. They are also responsible to share any key updates with their users and CCP.

All participating provider groups receive instructions and link to e-Apply as part of their new provider onboarding packet. For questions, please contact your Provider Operations representative, or send an email to PlanLink@ccpcares.org.

No. Username/password sharing is strictly prohibited. To ensure the security of member information, all users must have a unique PlanLink user ID and password.

Please send an email to PlanLink@ccpcares.org 

Please call 844-514-1494 to reach a CCP PlanLink Support Desk agent.

  • Press option 1 for technical assistance such as password reset or help unlocking your account
  • Press option 2 for any other questions or support such as help with portal navigation (how to enter an auth request, check claim status, etc.) or updating user access

No. Claims are submitted via Availity. See additional information in Availity section.

For the best experience with PlanLink, please use one of the following internet browsers:

• Google Chrome: Version 118 or later (previously version 106 or later)
• Microsoft Edge: Version 118 or later (previously version 106 or later)
• Mozilla Firefox: Version 115 or later (previously version 102 or later)
• Safari: Version 17 or later (previously version 15 or later)

(Internet Explorer is no longer a supported browser.)

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