PlanLink, CCP’s full access portal (Login credentials required)
Access to:
Guest Eligibility (No login required)
Access to:
Guest Claims (No login required)
Access to:
Availity
http://Availity.com or 1-800-282-4548
CCP and Availity have partnered to offer free claim and Electronic Remittance Advice options, including direct data entry, and HIPAA compliant ANSI transactions at no cost to you.
PlanLink is CCP’s full access provider portal.
Office personnel of a contracted/ credentialed provider group who need to request authorizations, check auth and claim status, or submit claim appeals should enroll. The office manager or practice administrator will need to enroll as a “Site Manager.”
Only participating provider groups are granted login credentials and full PlanLink, access. Non-participating provider groups or third parties can use CCP’s Guest Claims or Guest Eligibility portals. See additional information in Guest Eligibility and Guest Claims sections.
The PlanLink Site Manager must log in to PlanLink at least once every 30 days to confirm all PlanLink users and providers associated with their office/group. They are also responsible to share any key updates with their users and CCP.
All participating provider groups receive instructions and link to e-Apply as part of their new provider onboarding packet. For questions, please contact your Provider Operations representative, or send an email to PlanLink@ccpcares.org.
No. Username/password sharing is strictly prohibited. To ensure the security of member information, all users must have a unique PlanLink user ID and password.
Please send an email to PlanLink@ccpcares.org
Please call 844-514-1494 to reach a CCP PlanLink Support Desk agent.
No. Claims are submitted via Availity. See additional information in Availity section.
For the best experience with PlanLink, please use one of the following internet browsers:
• Google Chrome: Version 118 or later (previously version 106 or later)
• Microsoft Edge: Version 118 or later (previously version 106 or later)
• Mozilla Firefox: Version 115 or later (previously version 102 or later)
• Safari: Version 17 or later (previously version 15 or later)
(Internet Explorer is no longer a supported browser.)
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