Who We Are Owned By

Community Care Plan Is Owned by Large, Well-Respected Hospitals

Community Care Plan, the health plan with a heart, was established in 2000 as South Florida Community Care Network, and is owned by Broward Health (North Broward Hospital District) and Memorial Healthcare System (South Broward Hospital District).

We strive every day to positively impact the health and wellness of those we serve, by providing them with local access to a high standard of health care and community resources. Our health plans cover a wide range of health and medical services and offer an excellent choice of physicians and other benefits that help enrollees get and stay healthy.

How We Impact

52,768

Adult and Child Preventive Visits

93%

Members felt they were treated with respect by CCP

99.6%

Providers would recommend CCP

Member Stats:

18

SECONDS

Average speed of answers

1

BUSINESS DAY

For onboarding new members

78%

YEAR-OVER-YEAR INCREASE

Of completed Health Risk Assessments (HRA)

181,887

MEMBER CALLS

Answered

Provider Stats:

55+

PROVIDER ORIENTATION TRAINING SESSIONS

Developed and conducted for new lines of business

9

PROVIDER WEBINAR EDUCATION SESSIONS

Created and deployed, which are also available on the CCP website

92%

ATTENDANCE IN CUSTOMER SERVICE TRAININGS

By Provider Operations and Member Services team members

976%

INCREASE IN PROVIDER PORTAL ADOPTION

As result of expanded communications and training

What We Do

MISSION

Driven by our community responsibility to positively impact the health and wellness of those we serve.

VISION

Be the vehicle for population health.

Principles of Excellence

In order to achieve excellence in serving our community, Community Care Plan’s Core Principles of Excellence represent the foundation of our vision to transform the health care experience. These include:

QUALITY:

Improve clinical excellence to exceed industry standards and customer expectations.

CUSTOMER SERVICE:

Provide an excellent experience and superior services to our customers.

COMMUNITY:

Develop preeminent community partnerships to meet the health and social needs of our enrollees.

 
PEOPLE:

Create a values-driven culture that attracts, retains, and promotes the best and brightest people, who are committed to CCP’s mission and vision.

FINANCE:

Achieve financial results through the provision of quality health care services, provider relationships, community partnerships, new technology, and investment in the organization.

GROWTH:

Promote growth to enhance and sustain excellence in service delivery and to support infrastructure improvements.

Leadership

Jessica Lerner

President and Chief
Executive Officer

Ken Walters

Senior Vice President and
Chief Operating Officer

Susan Mansolillo

Vice President and
Chief Human
Resources Officer

 

Jason Grynbaum

Senior Vice President
and Chief Financial
Officer

Leon Mink

Chief Information
Officer

Lupe Rivero

Vice President and
Chief Business
Development Officer

 

Miguel Venereo, MD

Senior Vice President
and Chief Medical
Officer

Tracy Harswick

Vice President, Corporate Initiatives
and Process Improvement

Nicole Griffin

Compliance Officer

Accreditation

Community Care Plan is accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) as a Health Plan.

 

The National Committee for Quality Assurance (NCQA) has awarded South Florida Community Care Plan Network (dba Community Care Plan) an accreditation status of Commendable for service and clinical quality that meet NCQA’s rigorous requirements for consumer protection and quality improvement.

 

CCP maintains an accreditation status of Commendable by the National Committee for Quality Assurance (NCQA) and is accredited by the Accreditation Association for Ambulatory Health Care as a Health Plan. CCP serves members in Medicaid; commercial, self-insured employee health plans; and sponsored programs.

Newsroom

For media inquiries, please contact our Communications Department
at 954-622-3342 or ccp.communications@ccpcares.org. Thank you.

COMMUNITY CARE PLAN EARNED DESIGNATION AS A GREAT PLACE TO WORK-CERTIFIED™ COMPANY IN 2019

Community Care Plan, the health plan with a heart, announced today that it is Great Place to Work-Certified™. Certification is a significant achievement. Great Place to Work is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue and increased innovation. Using validated employee feedback gathered with Great Place to Work’s rigorous, data-driven For All methodology, certification confirms that employees have a consistently positive experience at Community Care Plan. Ninety-seven percent of CCP employees agreed that they “feel good about the ways we contribute to the community."

Posted: 10/4/2019 2:55:41 AM Read More
 

COMMUNITY CARE PLAN (CCP) APPOINTS TWO NEW EXECUTIVES TO ITS LEADERSHIP TEAM

Community Care Plan (CCP), the health plan with a heart, is pleased to announce two new additions to its executive team. CCP has named Ken Walters as its new senior vice president & chief operating officer (COO) and Jason Grynbaum as its senior vice president & chief financial officer (CFO). Both will report to Jessica Lerner, president and CEO of Community Care Plan.

Posted: 9/20/2019 3:50:00 PM Read More
 

COMMUNITY CARE PLAN (CCP) ACCREDITATION STATUS FROM THE NATIONAL COMMITTEE FOR QUALITY ASSURANCE (NCQA) INCREASES TO COMMENDABLE

Community Care Plan (CCP), the health plan with a heart, is pleased to announce that the National Committee for Quality Assurance (NCQA) has increased the accreditation status for CCP’s Medicaid Plan from Accredited to Commendable. CCP’s original Accredited status was awarded to CCP in December 2018 and the status increase is a result of NCQA’s annual review of Healthcare Effectiveness Data and Information Set (HEDIS ®) data for 2019.

Posted: 9/16/2019 10:00:00 AM Read More
 

COMMUNITY CARE PLAN AWARDED FLORIDA HEALTHY KIDS CONTRACT

South Florida-based Community Care Plan (CCP), the health plan with a heart, is pleased to announce that it was awarded a contract to provide subsidized Children’s Health Insurance Program (CHIP) and full-pay health insurance coverage through the Florida Healthy Kids plan, which serves school-aged children from age 5 through the end of age 18.

Posted: 8/15/2019 8:00:00 AM Read More
 

VACCINATE BROWARD INITIATIVE

Broward Health, Memorial Healthcare System, and Community Care Plan announce Vaccinate Broward Initiative.

Posted: 7/16/2019 9:00:00 AM Read More
 

Community Care Plan Featured on NBC6

Community Care Plan President and CEO, Jessica Learner, featured on NBC6 and interviewed by news anchor, Kristen Sanchez to discuss Community Care Plan's open positions....

Posted: 8/20/2020 5:47:25 PM Read More

Who We Cover

We cover individuals and families who are eligible to participate in the following health care plans:

MEDICAID (MMA)

FLORIDA HEALTHY KIDS

COMMERCIAL, SELF-INSURED EMPLOYEE HEALTH PLANS

Community Care Plan (CCP) is a Provider Service Network (PSN) in Broward County. Community Care Plan is owned by South Florida’s most experienced names in health care: Broward Health (North Broward Hospital District) and Memorial Healthcare System (South Broward Hospital District).